Self HelpBoise Computer Care

Free repair guides · Boise Computer Care

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82 guides

  1. Windows Windows Update stuck at a percentage Update sits at the same % for hours Easy30-90 min0x800f09220x800700020x8024a105
  2. Windows Computer stuck on the boot or logo screen Manufacturer logo shows but Windows never loads Medium20-60 minINACCESSIBLE_BOOT_DEVICE0xc000000e0xc0000225
  3. Windows Restore Windows to an earlier point (System Restore) Problems started after installing an app, driver or update Easy15-45 min0x800700050x8000ffffSystem Restore did not complete successfully
  4. Windows Forgot Windows PIN or password: the safe options Locked out at the sign-in screen Easy5-20 minThe password is incorrectSomething went wrong and your PIN isn't available0x80090016
  5. Windows No sound after an update Speaker icon shows a red X Easy10-20 minNo output devices foundCode 10Code 43
  6. Windows Second monitor not detected External monitor says 'No signal' Easy10-20 minNo signalInput not supportedCode 43
  7. Windows Webcam or microphone not working in Zoom or Teams Camera shows a black screen Easy5-15 min0xA00F42440xA00F4271NoCamerasAreAttached
  8. Windows Bluetooth keyboard or mouse won't pair Device doesn't appear in the Bluetooth list Easy5-15 minCode 10Code 43Try connecting your device again
  9. Windows USB ports not working USB drive not recognized Easy10-20 minUSB device not recognizedCode 43Device Descriptor Request Failed
  10. Windows Uninstall bloatware and unwanted apps safely New PC full of trial apps Easy15-30 min
  11. Windows Set up a new Windows laptop the right way Just bought a new laptop Easy45-90 min
  12. Windows Move files to a new computer Upgrading to a new PC or Mac Easy1-3 hours
  13. Blue screen & error codes Blue screen (or black screen) stop code: what it means Blue or black screen with a sad face and 'Your device ran into a problem' Medium20-60 minMEMORY_MANAGEMENTIRQL_NOT_LESS_OR_EQUALPAGE_FAULT_IN_NONPAGED_AREA
  14. Blue screen & error codes MEMORY_MANAGEMENT stop code (0x0000001A) Crash screen says MEMORY_MANAGEMENT Medium30-90 minMEMORY_MANAGEMENT0x0000001A0x1A
  15. Blue screen & error codes IRQL_NOT_LESS_OR_EQUAL and DRIVER_IRQL errors Crash screen shows IRQL_NOT_LESS_OR_EQUAL or DRIVER_IRQL_NOT_LESS_OR_EQUAL Medium20-60 minIRQL_NOT_LESS_OR_EQUALDRIVER_IRQL_NOT_LESS_OR_EQUAL0x0000000A
  16. Blue screen & error codes CRITICAL_PROCESS_DIED and SYSTEM_SERVICE_EXCEPTION CRITICAL_PROCESS_DIED on the crash screen Medium30-60 minCRITICAL_PROCESS_DIED0x000000EFSYSTEM_SERVICE_EXCEPTION
  17. Blue screen & error codes INACCESSIBLE_BOOT_DEVICE and 'No bootable device' INACCESSIBLE_BOOT_DEVICE stop code at startup Advanced20-60 minINACCESSIBLE_BOOT_DEVICE0x0000007BNo bootable device
  18. Blue screen & error codes Windows Update error codes explained Settings shows 'There were problems installing some updates' Easy20-45 min0x800700700x800700020x80070003
  19. Slow computer Laptop slow after a Windows update Everything got slow after an update Easy15-60 min
  20. Slow computer Too many startup apps slowing boot Takes minutes to become usable after sign-in Easy10 min
  21. Slow computer Disk at 100% in Task Manager Task Manager shows Disk at 100% Medium20-40 minDisk 100%
  22. Slow computer Storage full: what's safe to delete 'Low disk space' warning Easy15-30 minLow Disk Space0x80070070
  23. Slow computer Chrome or browser using too much memory Browser slows the whole PC Easy10 minAw, Snap!Out of MemorySTATUS_ACCESS_VIOLATION
  24. Slow computer Clear browser cache and cookies the right way Website looks broken or won't load Easy5 minERR_TOO_MANY_REDIRECTSERR_CACHE_MISS400 Bad Request
  25. Slow computer MacBook running slow: 3 checks Spinning beach ball Easy15-30 minSpinning beach ballYour system has run out of application memory
  26. Slow computer HDD vs SSD: why an SSD upgrade feels like a new laptop Computer takes 2+ minutes to boot Advanced1-3 hours (pro: same day)
  27. Slow computer How much RAM you actually need Computer slows with many tabs or apps Easy10 min
  28. Mac Mac won't start or shows a question mark folder Black screen when pressing power Medium20-60 minQuestion mark folderProhibitory symbol-1008F
  29. Mac Mac Wi-Fi keeps disconnecting Wi-Fi drops every few minutes Easy10-20 minWi-Fi: No hardware installedSelf-assigned IP address
  30. Mac Mac app frozen: force quit safely Spinning beach ball on one app Easy2-5 minApplication Not RespondingYour computer restarted because of a problem
  31. Mac Mac storage full: 'System Data' taking space 'Your disk is almost full' Easy15-30 minYour disk is almost fullSystem Data
  32. Mac Back up a Mac with Time Machine Never backed up your Mac Easy15 min setup + first backupTime Machine couldn't complete the backupThe backup disk is not available
  33. Laptops Laptop overheating and loud fan Fan roars constantly Easy15-30 minCPU fan errorThermal shutdownSystem fan (90B)
  34. Laptops Laptop battery draining fast Battery lasts a few hours or less Easy10-20 minPlug in your PCService RecommendedConsider replacing your battery
  35. Laptops Laptop won't charge: plug, port, or battery? 'Plugged in, not charging' Easy10-20 minPlugged in, not charging601 battery errorThe AC power adapter wattage and type cannot be determined
  36. Laptops Spilled liquid on a laptop: the first 5 minutes Water, coffee or soda spilled on the keyboard Easy5 min now, 48 hours drying
  37. Laptops Sticky or dead keyboard keys Some keys don't type Easy10-20 min
  38. Laptops Cracked laptop screen: repair or replace? Visible crack or spider-web lines Easy10 min to decide
  39. Laptops Laptop hinge cracking or loose Hinge creaks or feels stiff Easy5 min
  40. Laptops Chromebook frozen: hard reset Chromebook screen frozen Easy5 minChromeOS is missing or damagedChrome OS verification is turned off
  41. Desktop & PC hardware Computer won't turn on at all No lights, no fans Medium15-30 minBeep codesCaps Lock blinkingDell amber light
  42. Desktop & PC hardware Clicking hard drive: stop and back up now Clicking, ticking or grinding noise EasyVariesSMART Status BadPred FailReallocated Sectors
  43. Desktop & PC hardware Desktop PC dust cleaning (and why it matters) Fans louder than they used to be Medium20-40 minCPU fan errorCPU over temperature error
  44. Desktop & PC hardware When to replace thermal paste CPU temperatures higher than when new Advanced30-60 minCPU over temperature errorThermal throttling
  45. Desktop & PC hardware Power supply warning signs PC shuts off under load Medium10 min to assessKernel-Power 41Unexpected shutdown
  46. Desktop & PC hardware Monitor flickering Screen flickers or blinks black Easy10-20 min
  47. Desktop & PC hardware BIOS update: when it helps and when it's risky Maker recommends a BIOS update Advanced15-30 minBIOS update failedBitLocker recovery
  48. Desktop & PC hardware Old computer: recycle, upcycle, or wipe it first Got a new computer Easy30-90 min
  49. Gaming PCs Gaming PC: CPU vs GPU bottleneck in plain English Low FPS even with a good graphics card Medium15-30 min
  50. Gaming PCs Upgrading a GPU: what to check first Planning a graphics card upgrade Medium30-60 minNo display after GPU installCode 43
  51. Gaming PCs Games crashing or stuttering Game crashes to desktop Medium20-45 minDXGI_ERROR_DEVICE_HUNGDXGI_ERROR_DEVICE_REMOVEDDisplay driver stopped responding and has recovered
  52. Gaming PCs Console or gaming PC lag online (high ping) High ping or rubber-banding Easy15-30 minNAT Type StrictNAT Type 3Packet loss
  53. Gaming PCs New gaming PC build won't post Fans spin but no display Advanced30-60 minDRAM LEDCPU LEDVGA LED
  54. Phones Phone frozen or won't turn on: force restart Black screen Easy5-30 minApple logo loopSupport.apple.com/iphone/restoreAndroid recovery
  55. Phones Phone battery draining fast Battery doesn't last the day Easy10 minServiceBattery Health below 80%
  56. Phones Phone storage full 'Storage almost full' Easy15-30 minStorage Almost FullInsufficient storage available
  57. Phones Phone won't charge Charging icon doesn't appear Easy10 minAccessory not supportedLiquid detected in Lightning connectorMoisture detected
  58. Phones Cracked phone screen: what to do first Cracked glass Easy10 min
  59. Phones Phone dropped in water Phone fell in water, the toilet or the pool Easy5 min now, 24-48 hours dryingLiquid detectedMoisture detected
  60. Printers Printer says 'offline' Printer shows Offline in Windows or Mac Easy10-20 minPrinter offlineDriver is unavailableError printing
  61. Printers Paper jam that won't clear Paper jam error but no paper visible Easy10-20 minPaper jamPaper jam errorE3
  62. Printers Printer prints blank or streaky pages Blank pages Easy15-30 minCartridge problemIncompatible cartridgePrinthead problem
  63. Printers Connect a printer to Wi-Fi New printer setup Easy15-30 minUnable to connectWi-Fi connection failed
  64. Wi-Fi & networking Wi-Fi connected but no internet 'Connected, no internet' Easy10-20 minNo internet, securedDNS_PROBE_FINISHED_NO_INTERNETERR_INTERNET_DISCONNECTED
  65. Wi-Fi & networking Slow Wi-Fi at home Videos buffer Easy15-30 min
  66. Wi-Fi & networking DNS server not responding 'DNS server isn't responding' Medium10-15 minDNS server isn't respondingDNS_PROBE_FINISHED_NXDOMAINDNS_PROBE_FINISHED_BAD_CONFIG
  67. Wi-Fi & networking Secure your home router Router still uses default password Medium20-30 min
  68. Wi-Fi & networking Ethernet cable connected but not working 'Network cable unplugged' Easy10 minNetwork cable unpluggedUnidentified networkEthernet doesn't have a valid IP configuration
  69. Email Outlook email not syncing New emails don't arrive Easy10-20 minDisconnectedTrying to connect0x800CCC0E
  70. Email Email account hacked: what to do now Friends got strange emails from you Medium30-60 min
  71. Email Email going to spam or not being received Emails you send land in others' spam Easy10-20 min550 5.7.1552 Mailbox fullDelivery Status Notification (Failure)
  72. Email Set up email on a new phone or computer New device, need email Easy10 minCannot Verify Server IdentityAccount ErrorIMAP server not responding
  73. Malware & scams 'Your PC is infected' scam pop-up Full-screen warning with a phone number Easy5-15 minWindows Defender Security WarningError # 0x80073b01Your computer has been locked
  74. Malware & scams Fake tech-support phone scam: what to do if you called Someone called claiming to be Microsoft, Apple, Amazon or your bank Medium30-90 min
  75. Malware & scams Browser pop-ups and redirects that won't stop Ads pop up everywhere Easy15-30 min
  76. Malware & scams Is free antivirus enough? Antivirus trial expired Easy10 minVirus & threat protection is managed by your organizationThreat found
  77. Malware & scams Make your passwords safer with a password manager Same password on many sites Easy30 min
  78. Malware & scams Ransomware or files suddenly renamed and locked Files have strange extensions and won't open AdvancedAct now.lockedREADME.txt ransom noteYour files have been encrypted
  79. Data backup Back up your photos in 5 minutes Thousands of photos on one phone or PC Easy5 min setupiCloud storage fullBackup paused
  80. Data backup OneDrive or iCloud filling up your drive Drive full after turning on OneDrive Easy10-20 minOneDrive is fulliCloud Storage is Full0x8007016A
  81. Data backup The 3-2-1 backup plan for home and small office No backup Easy30-60 minFile History drive disconnectedBackup failed
  82. Data backup Recover deleted files Deleted a file by mistake Easy10-30 minYou need to format the disk before you can use itThe file or directory is corrupted and unreadable

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  • Shop repairs$100/hr
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10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

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