Self HelpBoise Computer Care

Phones

Cracked phone screen: what to do first

Cracked phone screen? Protect your hands, back up immediately, check warranty or insurance, and what to ask before a repair.

Difficulty
Easy
Time
10 min
Steps
5
Updated

Sounds like this?

  • Cracked glass
  • Touch not working in spots
  • Green or black lines
  • Display blank but phone rings

Step by step

  1. Back up right away: iPhone, Settings › [your name] › iCloud › iCloud Backup › Back Up Now. Android, Settings › Google › Backup.
  2. Cover sharp cracks with tape or a protector.
  3. If the screen is black but the phone rings, the display failed but the phone may still back up when connected to a computer you've trusted before.
  4. Check warranty or carrier insurance (AppleCare+, Samsung Care+, carrier protection) before paying for a repair.
  5. Ask about part quality (original vs aftermarket) and warranty when getting a quote.

Quick answers

When should I stop and get professional help with "Cracked phone screen: what to do first"?

Stop and get help if: The phone is bent or the back glass is cracked too. The battery is swollen (screen pushing out). Touch is 'ghost-tapping' on its own. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 10 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Put clear packing tape or a screen protector over cracks to avoid glass cuts. Back up now. A screen that works today can fail tomorrow.

Still stuck?

Ask Fyx365 AI

Describe the problem in plain English and get guided, step-by-step help. Start on the free plan; Pro is $9.99/month. BCC is an official Fyx365 partner.

Still stuck? Ask Fyx365 AI (free plan)

Want a pro?

Book a repair at BCC

  • Diagnostic$60
  • Shop repairs$100/hr
  • On-site$100/hr + $100 visit

10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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