Self HelpBoise Computer Care

Malware & scams

Browser pop-ups and redirects that won't stop

Browser pop-ups, redirects and changed search engines? Remove notification spam and extensions, reset the browser, and scan for adware.

Difficulty
Easy
Time
15-30 min
Steps
6
Updated

Sounds like this?

  • Ads pop up everywhere
  • Search engine changed by itself
  • New tab page changed
  • Notifications from unknown sites

Step by step

  1. Remove notification permissions: Chrome/Edge, Settings › Privacy and security › Site settings › Notifications. Remove unknown sites.
  2. Remove unknown extensions: chrome://extensions or edge://extensions.
  3. Reset browser settings: Chrome, Settings › Reset settings. Edge, Settings › Reset settings.
  4. Windows: Settings › Apps › Installed apps. Uninstall unknown programs installed around when the pop-ups began.
  5. Mac: check Applications for unknown apps and System Settings › General › Login Items & Extensions. Also check for unknown profiles in System Settings › Privacy & Security › Profiles (if shown).
  6. Run a full scan with Windows Security or Malwarebytes.

Quick answers

When should I stop and get professional help with "Browser pop-ups and redirects that won't stop"?

Stop and get help if: Pop-ups appear outside the browser (on the desktop). Settings return after you reset them. Your antivirus has been turned off and won't turn back on. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 15-30 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Don't install 'pop-up blocker' apps from ads; many are adware.

Still stuck?

Ask Fyx365 AI

Describe the problem in plain English and get guided, step-by-step help. Start on the free plan; Pro is $9.99/month. BCC is an official Fyx365 partner.

Still stuck? Ask Fyx365 AI (free plan)

Want a pro?

Book a repair at BCC

  • Diagnostic$60
  • Shop repairs$100/hr
  • On-site$100/hr + $100 visit

10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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