Self HelpBoise Computer Care

Windows

Bluetooth keyboard or mouse won't pair

Bluetooth keyboard or mouse won't pair or keeps disconnecting? Batteries, pairing mode, forget and re-pair, interference, and drivers.

Difficulty
Easy
Time
5-15 min
Steps
7
Updated

Sounds like this?

  • Device doesn't appear in the Bluetooth list
  • Pairs but disconnects
  • Mouse lags or stutters
  • Bluetooth toggle missing

Step by step

  1. Replace or charge the batteries. Low power is the top cause of lag and dropouts.
  2. Put the device in pairing mode (usually hold the pairing or connect button until a light blinks). Check the device's manual.
  3. Windows: Settings › Bluetooth & devices. Make sure Bluetooth is On. If the device was paired before, Remove it, then Add device › Bluetooth.
  4. Mac: System Settings › Bluetooth. Remove the device (the i button › Forget) and pair again.
  5. Move the device within 3 feet and away from USB 3 hubs, Wi-Fi routers, and metal desks, which can interfere.
  6. If the Bluetooth toggle is missing, restart, then check Device Manager › Bluetooth for errors and update the driver from your PC maker.
  7. If the device came with a USB receiver (Logitech Unifying/Bolt), plug that in instead of using Bluetooth.

Related error codes & messages

Quick answers

When should I stop and get professional help with "Bluetooth keyboard or mouse won't pair"?

Stop and get help if: Bluetooth is missing from Device Manager entirely. The device doesn't light up with new batteries. Battery is swollen or leaking. Remove it carefully and recycle it. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 5-15 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Use the correct battery type and don't mix old and new batteries.

Which error messages or codes does this guide cover?

Code 10, Code 43, Try connecting your device again.

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