Self HelpBoise Computer Care

Wi-Fi & networking

Wi-Fi connected but no internet

Wi-Fi connected but no internet? Find out if it's the router, provider or device, then restart, rejoin, reset the network and check VPNs.

Difficulty
Easy
Time
10-20 min
Steps
7
Updated

Sounds like this?

  • 'Connected, no internet'
  • 'No internet, secured'
  • Wi-Fi bars full but pages don't load
  • Only one device can't get online

Step by step

  1. Check other devices. If none can get online, it's the router or internet service. If only one can't, it's that device.
  2. Restart the modem and router: unplug both 30 seconds, plug in the modem first, wait for its lights, then the router.
  3. Check your provider's outage page or app.
  4. On the device, forget the network and rejoin.
  5. Windows: Settings › Network & internet › Advanced network settings › Network reset (it will restart). Mac: turn Wi-Fi off and on, and remove VPN profiles you don't use.
  6. Disable VPNs and proxy settings for a test.
  7. Check the date and time are automatic. A wrong clock breaks secure websites.

Related error codes & messages

Quick answers

When should I stop and get professional help with "Wi-Fi connected but no internet"?

Stop and get help if: The modem's online light is off or red after a restart (call your internet provider). It works on a cable but never on Wi-Fi with any device (router issue). You see a 'security certificate' warning on every site. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 10-20 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Don't factory-reset the router unless you have its admin login and your internet provider's settings.

Which error messages or codes does this guide cover?

No internet, secured, DNS_PROBE_FINISHED_NO_INTERNET, ERR_INTERNET_DISCONNECTED, Default gateway is not available.

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  • Diagnostic$60
  • Shop repairs$100/hr
  • On-site$100/hr + $100 visit

10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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