Email account hacked: what to do now
Email hacked? Reset the password from a trusted device, turn on two-step verification, remove forwarding rules, and secure your other accounts.
- Difficulty
- Medium
- Time
- 30-60 min
- Steps
- 8
- Updated
Sounds like this?
- Friends got strange emails from you
- Password stopped working
- Sent folder has emails you didn't send
- Security alert from your provider
Step by step
- Go directly to your provider's site (type it yourself; don't use links in emails) and change your password to a new, unique one.
- If you're locked out, use the provider's official account recovery page.
- Turn on two-step verification (an authenticator app or passkey is best).
- Sign out of all other sessions (Gmail: Security › Your devices. Microsoft: account.microsoft.com › Security).
- Check settings for rules, forwarding addresses, and changed recovery phone/email. Remove anything you didn't add.
- Change passwords on other sites where you used the same password, starting with banking.
- Warn contacts not to open recent links from you.
- Scan your computer for malware.
Quick answers
When should I stop and get professional help with "Email account hacked: what to do now"?
Stop and get help if: You can't recover the account through official recovery. Money was taken or a bank account was accessed. Call your bank right away. Malware scans keep finding threats. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.
How long does this fix take and how hard is it?
Plan on 30-60 min. Difficulty: Medium.
Is it safe to try this myself?
Mostly, if you follow these precautions: Do the password reset from a device you trust, not one that might be infected. Your email is the key to your other accounts. Act quickly.
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