Self HelpBoise Computer Care

Email

Email going to spam or not being received

Emails going to spam or not arriving? Check spam folders, filters, mailbox storage, bounce messages, and SPF/DKIM/DMARC for your domain.

Difficulty
Easy
Time
10-20 min
Steps
6
Updated

Sounds like this?

  • Emails you send land in others' spam
  • You're missing expected emails
  • Bounce-back messages

Step by step

  1. Check your own Spam/Junk folder and mark good emails Not spam.
  2. Add important senders to your contacts or safe senders list.
  3. Check filters and rules that may move or delete mail.
  4. Check storage: a full mailbox (for example Gmail at 15 GB shared with Drive and Photos) stops new mail.
  5. Read the bounce-back message. It usually says why (wrong address, mailbox full, blocked).
  6. If you send from your own business domain, ask your email host to confirm SPF, DKIM and DMARC records are set.

Related error codes & messages

Quick answers

When should I stop and get professional help with "Email going to spam or not being received"?

Stop and get help if: Your business domain mail is being rejected widely. Your account was flagged for sending spam (possible hack). Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 10-20 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Never forward suspicious emails to others to 'check'. Report them instead.

Which error messages or codes does this guide cover?

550 5.7.1, 552 Mailbox full, Delivery Status Notification (Failure), 554 5.7.1.

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10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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