Self HelpBoise Computer Care

Malware & scams

Fake tech-support phone scam: what to do if you called

Called a fake tech-support number or let a scammer in? Step-by-step: cut access, remove remote tools, secure accounts, call your bank, and report it.

Difficulty
Medium
Time
30-90 min
Steps
8
Updated

Sounds like this?

  • Someone called claiming to be Microsoft, Apple, Amazon or your bank
  • You let a caller connect to your PC
  • Asked to pay with gift cards, crypto or wire

Step by step

  1. Hang up and don't call back.
  2. Unplug the network cable or turn off Wi-Fi on the computer.
  3. Uninstall remote access apps you didn't have before (AnyDesk, TeamViewer, UltraViewer, ConnectWise/ScreenConnect and similar).
  4. From a different, trusted device, change passwords for email, banking, and any account they could have seen.
  5. Call your bank or card company using the number on your card. Report the charges and ask about freezes.
  6. If you paid with gift cards, contact the gift card company immediately with the card numbers and receipt.
  7. Report it at reportfraud.ftc.gov and to the FBI's IC3 at ic3.gov.
  8. Run a full malware scan, or have a shop check the PC.

Quick answers

When should I stop and get professional help with "Fake tech-support phone scam: what to do if you called"?

Stop and get help if: They had remote access for any length of time (have the PC checked and cleaned). Bank or retirement accounts were accessed. You're getting follow-up calls offering a 'refund'. That's a second scam. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 30-90 min. Difficulty: Medium.

Is it safe to try this myself?

Mostly, if you follow these precautions: Hang up. Real companies don't cold-call about viruses or ask for gift cards. Disconnect the PC from the internet if the scammer had remote access.

Still stuck?

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Want a pro?

Book a repair at BCC

  • Diagnostic$60
  • Shop repairs$100/hr
  • On-site$100/hr + $100 visit

10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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