Self HelpBoise Computer Care

Phones

Phone won't charge

Phone won't charge? Test cable and adapter, safely clean lint from the port, check charge limits and wireless pads, and spot port damage.

Difficulty
Easy
Time
10 min
Steps
6
Updated

Sounds like this?

  • Charging icon doesn't appear
  • Charges very slowly
  • 'Accessory not supported'
  • Charges only at an angle

Step by step

  1. Try another cable, another adapter, and another outlet.
  2. Look into the port with a flashlight. Lint from pockets often blocks it. Gently lift it out with a wooden toothpick.
  3. Remove thick cases that keep the plug from seating fully.
  4. Force restart the phone.
  5. Wireless charging: center the phone on the pad and remove the case if it's thick or has a metal plate.
  6. Check whether a charge limit is on: iPhone 15 and later have an 80% limit option in Settings › Battery › Charging; many Androids have Protect battery.

Related error codes & messages

Quick answers

When should I stop and get professional help with "Phone won't charge"?

Stop and get help if: Port is loose or charging is intermittent after cleaning. Liquid warning won't clear after a day. Phone gets hot while charging. Boise Computer Care can diagnose it for a $60 fee; call 208-996-3508.

How long does this fix take and how hard is it?

Plan on 10 min. Difficulty: Easy.

Is it safe to try this myself?

Mostly, if you follow these precautions: Never use pins, metal or liquid to clean the port. If you see 'Liquid detected in Lightning/USB-C connector', unplug and let it dry. Don't override it unless it's an emergency.

Which error messages or codes does this guide cover?

Accessory not supported, Liquid detected in Lightning connector, Moisture detected.

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10504 W Fairview Ave, Boise ID · Fri–Wed 10 AM–8 PM · Closed Thursday

Book a repair at BCCCall 208-996-3508

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